If your computer stops working, the support from tech
support is everything.
If your water pipes burst support from your plumber is
everything.
But, nothing compares to breaking something 10,000 miles
from the nearest repair shop or retail agent. That’s when the support of your
manufacture is critical.
We broke our back window beyond repair and sent an urgent
email to Marc at XP asking for support. The very next day we heard back from
him and he had found a replacement window, worked out the shipping and customs
arrangements and here we are 2 weeks later 10,000 miles away with the replacement window
installed in South Africa
Please realize that we have no sponsors and pay our own way
so that we may say everything we may need to say when it necessary!
What caused the broken window? Glad to hear that XP Campers stands behind their products after the sale and that you are getting back on the road without any serious down time.
ReplyDeleteSam
We were working on a stuck blind when the window slipped and fell to the ground and broke. We pieced it together with duct tape and covered it with green garbage bags and more duct tape so that we could continue our travels while we waited for the replacement.
ReplyDeleteI was visiting Marc's shop last week to look at the XP, and during our discussions, he told me about your predicament and how important it was to him that he get you a replacement window. He truly is a guy who cares about his product and the people who buy it. I thought your post, recognizing this commitment by Marc, was thoughtful and well done.
ReplyDeleteJames (Golden, Colorado).